An ice machine that stopped making ice is rarely broken in the way people assume. JRC services ice machines across Brooklyn, NY for bars, restaurants, hotels and convenience stores, and scale is behind a large share of the calls.
Mineral buildup on the evaporator insulates it, so cubes come out thin, cloudy or stuck to the plate, and production drops off long before the machine quits entirely. We descale, clean and sanitise, then check water inlet valves, float switches, harvest assist mechanisms and the condenser. Water filtration is worth discussing at the same visit, because a machine on unfiltered hard water will scale up again within months.